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//- TOOLS - OUTAGE TRIAGE

Outage Triage: Why Can't You Reach the Marketplace?

The Marketplace won’t load, or trading isn’t working? This triage walks through the likely causes in order — starting with the big one — and points you to where the official word appears.

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Outage Triage

Is it down, or is it you? Weighs five symptoms and names the most likely cause, without pretending to poll a status feed.

What you can see

The most diagnostic question here. Ask one person before anything else.

Be precise — these five point in genuinely different directions.

The cheapest test there is, and the one most people skip.

Most likely cause

Verdict —
In short —
Points to a platform outage —
Points to your account —
Points to your client —

What each answer told us

    Your next five moves

      Formula

      each answer adds weight to one or more causes
highest total wins
ties resolve toward the cheapest thing to check first

      Example: squadmates are fine, the entry is greyed out, and you have not restarted — that stacks weight on "your account" and returns an eligibility answer rather than an outage one.

      A weighing of symptoms, not a status check. It contacts nothing and knows nothing about the current state of the market — it is a structured version of the reasoning you would do yourself.

      //- 01 - HOW IT WORKS

      HOW IT WORKS

      1. Pick the problem you’re seeing. The site won’t open, sign-in keeps looping, the Marketplace loads but trading is unavailable, or something else.
      2. The triage checks the most likely causes first. Right now the likeliest explanation is not your setup: Ubisoft officially lists the Marketplace as temporarily closed. After that come maintenance, sign-in and 2-Step Verification problems, and issues on your side.
      3. You get the most probable explanation and the next step. Either the fix you can apply yourself, or the official place to verify what Ubisoft is saying.
      Pick the problem you are seeing.
      //- 02 - HOW TO READ YOUR RESULT

      HOW TO READ YOUR RESULT

      • ‘Announced closure’ is the answer most visitors will get today. There is nothing to fix on your side, and Ubisoft has announced no reopening date — be wary of anyone who claims otherwise.
      • ‘Your side’ results are genuinely fixable. A stale browser cache, a sign-in session stuck in a loop, or 2-Step Verification switched off can all look like an outage from where you sit.
      • This tool has no live feed into Ubisoft’s systems. It cannot confirm a real-time server status — it reasons from the problem you describe, and official status only ever comes from Ubisoft.
      • A ‘secretly back’ claim is a red flag, not news. Scams spike whenever a service is closed; anyone offering early access or an alternative login page is not an official source.
      //- 03 - WHEN TO USE THIS TRIAGE

      WHEN TO USE THIS TRIAGE

      Open the triage whenever the Marketplace behaves differently from what you expected: the page will not load, sign-in loops back to the start, trading options are greyed out, or the whole service seems to have vanished. It is also the right first stop when your group chat lights up with claims that the Marketplace has suddenly reopened — before you click anything anyone has sent you. Working through the likely causes in a fixed order, starting with the announced closure, takes a minute and beats an evening of random fixes applied to a problem that may not be yours to fix at all.

      //- 04 - SIGNS THE PROBLEM SITS ON YOUR SIDE

      SIGNS THE PROBLEM SITS ON YOUR SIDE

      • It loads in a different browser, or in a private window. Then your usual browser is holding something stale — a cached page or a stuck session cookie — and clearing site data for the page is a reasonable self-fix.
      • Sign-in loops but your password is right. A session that cannot settle often clears the same way. What rarely helps is re-entering your password on page after page that a message or post sent you to.
      • Your authenticator codes keep being rejected. An authenticator app whose clock has drifted can generate codes the sign-in no longer accepts. Re-syncing the app’s time is a small fix that looks nothing like an outage once you spot it.
      • Everything else Ubisoft-related loads fine. If the game, the main site and the help pages all work, a platform-wide failure is unlikely — you are probably looking at the announced closure, an old bookmark, or one of the account gates rather than a broken internet.
      Signs the problem sits on your side.
      //- 05 - IF SOMEONE TELLS YOU IT IS BACK

      IF SOMEONE TELLS YOU IT IS BACK

      Treat the claim as unverified until Ubisoft itself says so. A genuine reopening would appear on Ubisoft’s own channels — its website, its Help pages, its game news — before anywhere else, and the closure would be lifted there in plain words. It would not arrive as a direct message, a countdown on a fan page, or a login link in a Discord post. If you want to look, type the official address yourself rather than following a sent link, and never enter your password or a verification code on a page that a ‘it’s back’ post directed you to. Closure periods are exactly when lookalike login pages do their best business, and a minute spent checking the official word is the cheapest protection there is.

      //- 06 - GOOD TO KNOW

      GOOD TO KNOW

      This site is independent and has no live connection to Ubisoft’s servers, so nothing here — or anywhere on this site — can show you real-time Marketplace status. The current official position, from Ubisoft itself, is that the Marketplace remains temporarily closed while several improvements are completed, work Ubisoft says is expected to take several months; no reopening date has been given. When that changes, it will be announced through Ubisoft’s own channels first. Until then, treat third-party ‘it’s back’ posts, countdown timers and login pages as unverified at best.

      No live feed — only the official word.
      //- 07 - FREQUENTLY ASKED QUESTIONS

      Straight answers

      The Closure, Explained

      Officially, it is temporarily closed rather than briefly down: Ubisoft has closed it while improvements are made, with no reopening date announced. A short outage and this closure look similar from your browser, but only Ubisoft can end the closure.

      Nobody outside Ubisoft knows. Ubisoft has said the improvement work is expected to take several months, but it has given no reopening date — so any exact date you see quoted anywhere else is a guess, however confidently it is presented.

      No. Maintenance is a short, routine pause measured in hours; this is an announced closure while Ubisoft completes a programme of improvements. Treating it like maintenance — expecting it to lift overnight — is how players end up believing the first “it’s back” rumour they see.

      No. While the closure lasts, trading is unavailable to everyone, however eligible their account or their items are. Anyone offering a workaround — an alternative trading page, early access, a private buyer — is not describing a real feature of the Marketplace.

      Through Ubisoft’s official channels — its website, Help pages and game news. If a reopening date ever appears anywhere else first, treat it as a rumour until Ubisoft confirms it.

      Checking Your Own Setup

      No. It has no live feed and cannot ping Ubisoft’s systems. It helps you identify the most likely cause of what you’re seeing and tells you where to verify it officially. It reasons from the symptoms you describe — nothing more — and presents that reasoning honestly rather than dressing it up as a live status check.

      The problem sits on your side. Your usual browser is holding something stale — a cached page or a stuck session cookie — and clearing the site data for the page is a reasonable fix to try. It is one of the few “outage” symptoms a player can genuinely solve themselves.

      A sign-in session that cannot settle often behaves exactly like that, and it usually traces back to stored browser data rather than to your password. Clearing the site’s data and signing in again from the official address, typed yourself, resolves most loops. Re-entering your password on page after page that a post or message sent you to rarely helps and carries its own risk.

      Probably not. An authenticator app whose clock has drifted can generate codes that the sign-in no longer accepts, which feels exactly like a broken service from where you sit. Re-syncing the app’s time, and making sure 2-Step Verification is still active on your Ubisoft account, are the first things to check.

      No. A genuine reopening would be announced on Ubisoft’s own channels first, in plain words — not arrive as a link in a message or a post. If you want to check, type the official address yourself, and never enter your password or a verification code on a page that a “it’s back” claim directed you to.

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